Now more than ever we need to communicate

I’ve blogged in the past about the importance of saying “thank you” and whenever I meet a potential client (or an exisiting one) we discuss the importance of a variety of communications channels to get their message across to the public.

In this time of COVID-19, NOW more than ever we need to communicate. Staying silent isn’t an option.

That’s not to say that you should be “taking up airspace” online for the sake of it. What you’re saying needs to be planned, it needs to be considerate of your customers and their needs /wants and ultimately it needs to be informative.

Now’s the time to consider an auto-reply in your inbox, stating if you’re operating to regular hours or have adjusted your schedule due to the conditions. You’ll also want to share updates on your social media pages, including the best way customers can reach you.

You should communicate to your customers, suppliers and business contacts any changes to your operating hours and letting them know of any new services /products you have. Communication is key, you never know who you know who might need something your have in stock or that you provide as a service.

Finally, now’s the time to consider updating your header images for your social media pages. Something that summarises your hours (perhaps text overlayed on an image of your product or a relevant image relating to your services).

If Pursuit Communications can be of assistance to help you communicate your new offerings to the media (and generate hype and awareness through media exposure) then get in touch TODAY.

How to prepare for a crisis – UPDATED for Corona Virus

Australia has seen it all this Summer and there’s more on the way! We’ve had everything from Destructive fires, devastating floods, Australia really is the country of extremes and being prepared in a crisis is critical for any business of any size.

In this post, we share our tips so you can take steps NOW so you’re well armed should you face a crisis.

Communication is key even before you start any of our suggestions. Communicate with the office what will be undertaken and that updates will be provided as is necessary.

PLANNING is critical.

You may have to put aside a day to brainstorm and work out who in the office will be responsible for what tasks.

If you’re a solopreneur make a timeline of what steps will be done when. (If you’re in a team this should be included as part of your plan too!)

Think about who will need to be contacted IMMEDIATELY should a crisis or issue occur, then think about the way this will be communicated. You’ll also want to include in your timeline preparation for power-outages (back-up power supply) or damage to equipment and where back-up equipment can be sourced quickly. Think about stock levels what will need to be done with any stock that’s damaged. Think of all eventualities and make sure someone is responsible for an action from start to finish.

You’ll also want to have draft communications to customers, suppliers and staff drafted for a variety of scenarios. Include in this communication copies of out-of-office messages for employees to use, so messaging is consistent across the company. Include in your out-of-office messages how long you expect to be out of action and best contact details for urgent queries.

Finally, but importantly, keep your social media pages updated. You’ll want to have draft posts created for your social accounts too. Again, let your followers know how long you expect to be unavailable and a generic contact address that should be administered by an executive who is able to respond quickly to customers /followers queries.

These are just *some* of the components of being prepared in a crisis or emergency situation.

EDIT: 

In light of the Corona Virus – here are some EXTRA tips;

*Be transparent at all times – let the public know WHEN the next update will be in terms of communications

*Save media releases online for ease of reference for media and general public

*Health of employees and public must be a priority, follow recommendations from local and Federal Governments

*Ensure best contact details for media contact /PR agency are visible on your website

If you’d like Pursuit Communications to assist your business with creating a crisis or emergency plan, contact us today to organise a meeting. 

Three things you can do before Christmas

It’s little over a month until Christmas Day… You may be thinking, “What else can I do to capitalise on the Christmas rush?”, or you may be thinking – “Eeep, I’ve left it too late, what can I do?”

Never fear… we have three easy to achieve activities for you to get some cut-though before the big day!

ONE: Thank your customers for their patronage this year. If you’re an online store, send a discount code to your email database as a token of gratitude.

Keep your message festive, short, sharp and ensure you include any terms and conditions with your discount code. Now is NOT the time you want to get caught up in any legal matters.

TWO: If you have a bricks and mortar store, have candy canes at reception or at the service counter for your customers. You may also want to reward your customers who visit in December with complimentary services or bonus items.

THREE: Keep in mind people’s budgets. If you’re noticing a lack in sales, don’t panic. Remember there’s always the January sales period, start thinking about what discounts you can offer (now’s a good time to get a head start on stocktake).

If sales are exceeding expectations, why not tell your local press? Get the word out there about what you’ve achieved.

BONUS: Why not offer a percentage of profits to farmers in need or a local charity? You’ll be able to promote your donation once you’ve finalised the total. Think about a cause that’s close to your heart and get started now.

Our favourite productivity app

Since discovering this app, I make sure I use it AT LEAST twice a day. Why? Because it keeps me focused.

Which when you’re running two businesses and have a tendency to pick up your phone more times than is acceptable in an hour, anything that will keep me on task is worth its weight in gold.

Enter Bear Focus Timer.

I pop the timer on for the set amount of time I want to focus on a specific task (or series of tasks) and get to it.

Every time I lift my phone the bear’s face turns grumpy, a good incentive to keep going with what I should be doing and not getting distracted by my phone.

To get your paws on the Bear Focus Timer search the app store of your device.

Now get to work!

Photo by krisna iv on Unsplash

Thinking outside the box for success

If you’ve found this post via our Instagram, you’ll know that Pursuit Communications has been working with Generator Property Management for a number of years now.

Generator Property Management is the caretaker of the former Munmorah Power Station site on the NSW Central Coast.

Pursuit’s tasks include traditional PR services, issues management advice and services and general media /consultative advice.

The project has been an eye-opening experience and one that the Pursuit team has loved working on.

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Through this project, we’ve been able to work with a team that are industry leaders and share our own expertise to achieve some pretty unreal results.

As an example; one of the last demolition activities saw the news story go NATIONAL. The video footage was provided to television stations in Sydney. The story was aired on all commercial television networks news bulletins the evening of the event. Exceeding our client’s goals.

Pursuit actively monitors the media across a variety of topics for our client so they’re more than aware of what’s happening in the media landscape within their industry.

If you’d like to have a chat about your business and how Pursuit can assist, shoot us an email.

We work within your budgets, tell you what’s achievable and create a plan to not only achieve your goals, but we work hard to exceed them!

Send us a message now. 

 

 

 

 

 

 

Image: Photo by Ian Schneider on Unsplash

What will you gain from our PR courses?

So you’ve seen us promoting our courses on Instagram and Facebook.

You’re thinking, sure that’s something I might want to explore. (Then register your interest here!)

What will you gain from the courses?

Well, there’s the obvious response… Knowledge.

Pursuit Founder Brooke Simmons has experience across the business to consumer and business to business PR arenas.

She’s represented multinational airlines, multinational FMCG brands, and independent sole-traders. She knows the way to get your individual message heard.

Okay, that’s great, but what else?

Confidence. Confidence in PR is essential, in your brand, and in so many other areas that are covered in both courses.

You’ll also have the opportunity to network if you’re attending one of the public courses. The ability to meet people who are of a similar mindset to you, who want to achieve the same goals. It’s an opportunity to expand your business network.

If you’re ready to learn PR basics click here. 

 

Dedication is not a dirty word

So I’ve had to make a very difficult decision in 2019.

This will be the first time in ten years that Pursuit /Central Coast Chronicle won’t have an internship program running.

Earlier this year, I shortlisted three wonderful candidates, met with them and organised a trial with one. So I was serious (at that stage) about another year of supporting an Intern.

When I was scheduling this trial, I realised I needed to dedicate a full day to this Intern, despite the fact she would only be with me for 3.5 hours.

There was the organisation of tasks before she arrived, (making sure the tasks weren’t too hard and equally not too easy, yet showing her the breadth of responsibilities). Once she arrived, there was explaining how “things work” at Pursuit and Central Coast Chronicle, showing her where everything is saved and then, getting around to some work.

It’s not that I didn’t love this interaction between an Intern and myself and learning to look at things a different way or consider a younger viewpoint.

It really did come down to dedication.

When you have an Intern or a Junior, there’s a lot of explanation that has to go on. If the face to face time is only weekly, that’s a lot of going over the same ground (hopefully only initially). It’s dedicating time and knowledge to someone who is willing to learn, someone who will benefit from your knowledge and you’ll benefit from their participation. It’s explaining the “how’s”, “who’s” and “why’s”.

So often, I’ve had an Intern tell me, “I’m learning so much, Uni doesn’t cover this sort of stuff!”

For me, that’s worth its weight in gold.

I do sincerely hope that in the future, I’ll be able to revisit an Internship program. It may be a program that’s completely different in nature, only time will tell.

I do know when it does happen again, I’ll be completely dedicated to ensuring both the intern, Pursuit Communications /Central Coast Chronicle and our clients all benefit from the experience.

Our courses have arrived…

Back in February I said two courses were on the way… well… they were.

Now I’m excited to share, that they’re here. There’s no point mucking around. I’ve created the course content and I’m ready to share what I know with YOU to make your business PR goals a reality.

I won’t rehash the summaries of the beginners course or the intermediate course click here for details, including minimum numbers required to proceed, and to register your interest.

What I will say is that these courses are designed for *anyone* you may have some preliminary PR knowledge and want to brush up on some of the basics. If you’re interested in taking that next step with your PR goals then the intermediate course will be a perfect fit for you.

If you’re a sole-trader, an employee of a medium sized business, or a large corporate – no matter where you are on your career path, you’re welcome to attend!

Plus at the end of both classes you’ll have the opportunity to network with the other attendees and hopefully build some long-lasting connections.

I’m really looking forward to connecting with you and sharing my knowledge to help you achieve your PR goals.

An (overdue) update

If you’ve missed our posts on Instagram and Facebook and indeed our blog posts here there’s been a very good reason.

Our Founder, Brooke was ill (we’ll spare you the horrid details!) and after presenting at her doctor’s clinic with a RESTING heart rate of 175, it was in an ambulance to Gosford hospital.

After two days of examinations, ultrasounds and what felt like millions of questions, Brooke was diagnosed with a kidney infection (which was remedied quickly with antibiotics) and a thyroid condition called Graves Disease.

So, why are we being transparent about this? Especially on a business platform?

A few reasons.

  1. To explain the absence and the fact that as much as Brooke would have liked to have been on an island sipping cocktails, this simply wasn’t the case
  2. To praise the nurses in Gosford Hospital – Brooke has said on numerous times since coming home, it was the nurses care that got her through her hospital stay.
  3. Finally, to let you all know – that there are some exciting developments that Brooke will be releasing in the second half of 2019.

Thank you to our clients for your understanding during this time and to those who are yet to join us, we look forward to sharing with you the next phase of Pursuit Communications.